Support

Daycrumbs is made by a small team that reads every message. If something is not working, or you just have a question, we want to hear from you.

Common questions

Where is my journal stored?

On your devices and in your personal iCloud. The Daycrumbs app has no servers of ours, so your crumbs never pass through us. There is no account to create and no password to remember; the app uses the iCloud account already on your phone. More detail is in our privacy policy.

I got a new phone. How do I get my trail back?

Sign in to the same iCloud account, install Daycrumbs, and your trail restores from your iCloud. Give it a little time on the first open if your journal is large.

How does my co-parent join?

As the trail owner, open Family sharing in Settings and invite one co-parent. They accept it on their iPhone with their own iCloud account, and from then on you both see the same family trail and can each leave crumbs on it.

Can grandparents or other family members join?

After inviting a co-parent, the trail owner can invite up to four grandparents or close family members. Everyone invited can add their own crumbs, hearts, and notes. Parents manage children’s details and the shared trail. Each person can edit their own words and recordings.

Is there a subscription?

Daycrumbs will be a one-time app purchase for life, with no monthly or annual app subscription. Printed yearbooks are optional and sold separately. We will share the price before launch. See how pricing works.

Can I get my memories out?

Yes, always. The app can export your full journal, including named audio files and a complete archive of your words and family timeline. You can export your memories whenever you like.

How do I delete my data?

Your journal belongs to you, so deletion is in your hands: delete the app and remove its data from your iCloud storage settings. We keep no copy. If you joined the website waitlist and want that email removed, write to us and we will delete it.